1. Web Design Quote Now (Registered with the Information Commissioner's Office under registration reference: ZA148116. VAT Number: 253 0473 27, Company Reg: 08069110), Kemp House, 152 City Road, London EC1V 2NX ("Web Design Quote Now")
2. Any person or company who choose Web Design Quote Now (The "Customer")
Definition of Terms
Project – This refers to the work detailed within the Proposal or Quotation built by Web Design Quote Now and agreed to by the Customer.
Acceptance Period – This refers to a maximum of 10 working days after the beta version of the project is provided (this applies to web and app projects only). During these 10 days we will carry out any tweaks and bug fixes to ensure the project is working in conformity with the proposal or quotation agreed with the Customer.
New Requirements – This term refers to any additional feature or requirement requested by the Customer that was not included within the agreed Proposal or Quotation.
Third Party Works – This refers to any work, software, script or code that is not developed by Web Design Quote Now or the Customer
Project Creep – Additional changes requested in the project from the agreed specification set out in the Proposal or Quotation
1. The Services
1.1 Web Design Quote Now will:
(a) Design, develop and deliver the Project as per the Proposal or Quotation provided to the Customer;
(b) Incorporate the functional features specified in the Proposal or Quotation agreed in writing by the parties, together with the Third Party Works (if any), into the project;
(c) Keep the Customer informed of the progress of the Project during design and development via a project management tool, emails, telephone and video conferencing, as and when required.
(d) Provide the Customer with reasonable access to the Project for testing and acceptance
(e) Deliver the Project to the Customer in accordance with the Proposal or Quotation and agreed payment terms.
1.2. Web Design Quote Now will use reasonable endeavours to perform the services in accordance with the timetable set out in the Proposal or Quotation; however, Web Design Quote Now cannot guarantee that that timetable will be met if there is delays from the Customer to provide the Customer Obligations (see below) or other unforeseen delays beyond the control of Web Design Quote Now.
2. Customer Obligations
2.1 The Customer will provide Web Design Quote Now with:
(a) Such co-operation as required by Web Design Quote Now (acting reasonably) to enable the performance by Web Design Quote Now of its obligations under this Agreement; and
(b) All information, content and documents required by Web Design Quote Now (acting reasonably) in connection with the provision of the Services.
2.2 The Customer will be responsible for procuring any Third Party Works (such as payment gateway accounts) to enable Web Design Quote Now to fulfil its obligations under this Agreement. If there is delay in getting such Third Party Works by the customer beyond 10 working days, Web Design Quote Now will complete the agreed works and invoice the customer for agreed charges and the customer agrees to pay the invoice with 10 working days from the date of invoice.
2.3 The Customer will fulfil his/her obligations for the Project in accordance with the timetable set out in the Proposal or Quotation. The Customer acknowledges that any delays in providing Web Design Quote Now with essential feedback or updates during the project may cause the Project time-frame to be extended.
2.4 The Customer agrees that once the beta version of the Project has been provided, the payment for the Project is due. If the Customer has still not provided all content for the project at this stage, it does not mean that Web Design Quote Now have not done their job. Web Design Quote Now will use test content as a placeholder until the Customer adds the appropriate content from the admin Content Management System provided.
2.5 The Customer hereby agrees to pay Web Design Quote Now the charges detailed and agreed in the Proposal or Quotation, as per the agreed terms of payment. If the Customer wishes to cancel the contract, the Customer agrees to pay any outstanding charges due to Web Design Quote Now calculated at the hourly rate of £45 plus VAT.
2.6 Web Design Quote Now may include the Credit together with a link to the Web Design Quote Now website on each page of the Website in a position and in a form to be agreed by the parties. The Customer will retain any such Credit and link in any adapted version of the Website, and the Customer will (and will only) remove any such Credit and link from the Website at Web Design Quote Now's request.
2.7 The Customer hereby indemnifies and undertakes to keep indemnified Web Design Quote Now against any and all damages, liabilities, cost, losses and expenses (including legal expenses) suffered and arising out of the use of the project.
3. Delivery and Acceptance
3.1 Web Design Quote Now will use reasonable endeavours to deliver the project to the Customer for acceptance testing as set out in the Proposal or Quotation.
3.2 During the Acceptance Testing period, the Customer will carry out acceptance tests to determine:
(a) Whether the project conforms in all material respects with the specification of the project within the Proposal or Quotation; and
(b) Whether the project has any Defects,
3.3 The Customer will inform Web Design Quote Now within the Acceptance Period, setting out in detail the respects in which the project does not meet the Acceptance Criteria; and
3.4 Web Design Quote Now will amend any issues that cause the Project not to work as per the agreed Proposal or Quotation.
3.5 The project will be deemed to have been accepted by the Customer if:
(a) the Customer does not give any notice to Web Design Quote Now under Clause 3.3; or
(b) the Customer publishes the project or uses part of it for any purpose other than development and/or testing.
4. Project Creep
4.1 If the Customer requests any additional requirement or feature that is not within the agreed quotation or proposal this is considered as New Requirements
4.2 New Requirements will be quoted for and billed at our hourly rate of: £45 + VAT Per Hour
Web Design Quote Now will deliver (dependant on the nature of the project):
5.1 All graphic design for the Project
5.2 Fully developed and Quality Tested Project
5.3 Host the Project on the agreed server (for Web or App projects)
5.4 All photographs and icons as agreed in the Proposal or Quotation.
5.5 An electronic copy of the full code of the Project (for Web projects)
5.6 All copyright and licence for life upon full settlement of invoices.
6. Customer Satisfaction
6.1 All data provision and any Project carried out by Web Design Quote Now is non refundable. For data provision, once you receive the file it's yours and cannot be returned, replaced or refunded. We can offer data credits based on certain circumstances to be agreed upon at the time. We require a disposition report before any review can be conducted on data supplied. We require at least 48 working hours before a decision can be made on any data review conducted.
6.2 If a refund is granted it will be provided within 21 days. Web or telephone generated leads need to be sent back within a week of a campaign delivery.
7. Web Leads Terms
We collect personal information about you when you give this to us when applying for a debt solution product online for example…
This might be, for example, to obtain comparative quotes for the debt solution and alternative financial products such as debt management plans, bankruptcy, protected trust deed, debt relief orders and individual voluntary arrangements. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of the quotes you request and your applications, together with details of your financial information, for example, bank account or payment details.
We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits
We may monitor or record your calls, emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and Sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
Replacement policy for web leads is up to 10% per order. All web leads are subject to 100% validation checks, meaning there should be no need for any replacements.
8. Your Rights
You have certain rights under data protection legislation. For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing. The law allows us to charge you a £10.00 fee for a copy of such information and we may do so.
If you would like to opt out of future contact from Web Design Quote Now please email firstname.lastname@example.org where your details will be removed from any future marketing campaign.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.